Refund Policy

We have thousands of satisfied customers in over 50 countries. This is made possible by our servers, which must always meet or exceed our high standards. Unlike other providers, each of our servers is equipped with a 1,000 GBit network connection. Therefore we can guarantee high speed even during times of high server load.

In addition, we use redundant technologies. If one of our servers fails, we can reroute traffic at any time to a different VPN server. Thus, we guarantee that you are constantly protected. The quality of our service is second to none. But, under rare circumstances, it can happen that our VPN does not function with your computer and/or in your country. If this should happen, please contact our technical support. We are confident we'll have you up and running in no time.

If we cannot get our VPN service working for you, or we are not able to provide you with the service you expect, or you are not interested in our service for any other reason, just send us a message within 7 days of your purchase. We will start the refund process immediately.